Returns and refunds

Returns and refunds

Agraria Gioiese is particularly attentive to the needs and expectations of its customers. We hope that you are always satisfied with the purchases made on, but if you change your mind here we explain what you can do to return an item.

If you have any thoughts on the purchase made, you can still decide to return the item to us, without having to provide any motivation, within 14 calendar days of delivery.

The right of withdrawal can be exercised in relation to the purchase of any product on, with the exception of:

custom-made or clearly customized items, or which are likely to deteriorate or expire quickly,

sealed articles which cannot be returned for hygienic or health-related reasons and which have been opened after delivery or in the case of products which are, after delivery, inseparably mixed with other goods,

items unpacked from their original packaging, and not resellable as new.

If you purchase as a "consumer", if you exercise the right of withdrawal in accordance with the above, you will be entitled to a refund of the price of the item, not the shipping costs incurred to receive the item.

If, on the other hand, you withdraw beyond the fourteen calendar day period in accordance with the return policy, ie if you purchase as a "professional", we will refund the price of the product but not the shipping costs incurred.

The refund will be made with the payment method used at the time of purchase within no more than 14 days.

For any information you can contact us at the telephone number +39 0966 55662 a dedicated operator will be available to help you.